Privacy Policy and Website Terms of Use
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Effective Date: 2/6/25
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This website is owned and operated by:White Mark Management Ltd
Registered Address: 348 Greenwood Road, Carlton, Nottingham, England, NG4 1AR
Company Registration Number: 06853384
Email Contact: info@whitemark.com
Website: https://www.whitemark.com

‍1. Website Terms of Use
When using www.whitemark.com (“the Website”), you agree to the terms and conditions set out below. If you do not accept these terms, you must not use this Website. These terms may be amended from time to time without prior notice.
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1.1 Intellectual Property
All design, drawings, content, branding, visuals, and technical documentation presented on this Website are the intellectual property of White Mark Management Ltd unless explicitly stated otherwise. Reproduction or redistribution without prior written consent is prohibited.
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1.2 External Links
This Website may include hyperlinks to third-party sites. White Mark Management Ltd is not responsible for the content, availability, or privacy practices of external websites. Use of such links is at your own risk and does not imply endorsement.
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1.3 Liability and Availability
While we aim to keep the Website operational, White Mark Management Ltd does not guarantee continuous access and accepts no liability for technical failures or content inaccuracies. Use of this Website is at your own risk.


2. Privacy Policy
White Mark Management Ltd is committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2.1 Information We Collect
We may collect and process the following personal data:
Identity & Contact Data: Name, company, email address, phone number.
Technical Data: IP address, browser type, device type, time zone, and interaction data.
Usage Data: Page visits, traffic sources, interaction with forms and content.
Marketing & Communications Data: Preferences for receiving marketing from us and your communication choices.
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This information may be collected when:You complete a contact or enquiry formYou subscribe to our newsletterYou consent to cookies or tracking technologies (including Meta Pixel)

2.2 Meta Pixel and Tracking Technologies
We use Meta Pixel (provided by Meta Platforms, Inc.) to track visitor behaviour across the Website for the purposes of:Understanding the effectiveness of our Facebook and Instagram advertisingMeasuring conversionsDelivering targeted content to users who have previously interacted with our site
Use of Meta Pixel involves the transmission of anonymised behavioural data to Meta. This may include pages visited, form submissions, or actions taken on the site. This data does not include personally identifiable information unless you explicitly provide it and consent to such processing.
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Use of Meta Pixel is strictly opt-in. Upon visiting the Website, you will be presented with a cookie banner requesting your consent. No Meta tracking will occur unless you have explicitly agreed.
You may withdraw consent at any time via the cookie settings or by clearing your browser cookies.
For more information on Meta’s data handling, see:https://www.facebook.com/policy.php

2.3 How We Use Your Data
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We use your personal data to:Respond to your enquiries and communication
Provide requested services or downloads
Improve our Website and user experience
Send you marketing communications, where consent has been given
Maintain technical and security performance
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We retain client project records and associated technical documentation indefinitely as part of our professional obligations, especially for acoustic and architectural interventions which may require future reference.

2.4 Lawful Basis for Processing
Under UK GDPR, our lawful bases for collecting and using your data may include:Consent (for marketing and tracking)Contractual necessity (to respond to project-related enquiries)Legitimate interest (for internal analytics, project archiving, or business communication)
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2.5 Data Sharing and Storage
We do not sell, rent, or share your personal data with third parties for commercial gain. Data may be processed using secure third-party services for hosting, analytics, or form processing, subject to contractual confidentiality and data protection agreements.
Your data is stored securely and access is limited to authorised personnel only.

3. Your Rights
Under UK GDPR, you have the right to:Request access to the personal data we hold about youRequest correction of any inaccurate or incomplete dataWithdraw consent to marketing or tracking at any timeRequest deletion of your personal data (subject to legal retention obligations)
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You can exercise these rights by contacting us at info@whitemark.com

4. Cookie Policy
White Mark Management Ltd uses cookies and similar technologies to improve the user experience and track site analytics.
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4.1 Cookie Categories
Essential cookies: Required for site functionality and security.
Analytics cookies: Used to understand traffic patterns (e.g. via Google Analytics).
Marketing cookies: Used with your consent, including Meta Pixel, to track ad performance and user engagement.
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You will be asked for consent on your first visit to the Website. You may change or withdraw your cookie preferences at any time using the on-site cookie management tool.

5. Data Security and Retention
We apply appropriate technical and organisational safeguards to protect your data. Project-related materials are archived indefinitely unless otherwise requested. Personal data submitted via contact forms or marketing opt-ins is retained only for as long as necessary or until consent is withdrawn.

6. Changes to This Policy
This policy may be updated periodically to reflect changes in legislation or operational requirements.
The latest version will always be available at https://www.whitemark.com/privacy

7. Contact Us
If you have any questions about this Privacy Policy or the handling of your data, please contact:
White Mark Management Ltd
info@whitemark.com